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Rank: Zealot
Joined: 3/24/2008
Posts: 267
Location: Chicago, IL
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Can anyone suggest what I should do if I find one of my boxes is missing a piece?
My wife and I opened her Khaliman Archer boxed-set, and unfortunately, one of the three bodies is missing.
It's the archer on the left, on the front of the box. We have a tail and a bow for her, but no body. :(
What can I do to get a replacement?
Thanks for any help,
-Tim
"Wheels within wheels in a spiral array, a pattern so grand and complex.
Time after time we lose sight of the way, our causes can't see their effects."
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Rank: Artist
Joined: 8/21/2007
Posts: 505
Location: St. Louis, MO
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Timmaaay, I will look into this for you.
www.doughamilton3d.com
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Rank: Zealot
Joined: 3/24/2008
Posts: 267
Location: Chicago, IL
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Thanks Douglez! :)
"Wheels within wheels in a spiral array, a pattern so grand and complex.
Time after time we lose sight of the way, our causes can't see their effects."
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Rank: Artist
Joined: 8/21/2007
Posts: 505
Location: St. Louis, MO
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email Joss and he will take care of this for you, josselin@kraken-editions.comif he decides to send to the warehouse then i will forward your parts to you as soon as i see them.
www.doughamilton3d.com
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Rank: Zealot
Joined: 3/24/2008
Posts: 267
Location: Chicago, IL
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Thank you again, Doug!!!!
BTW - love the avatar! :)
"Wheels within wheels in a spiral array, a pattern so grand and complex.
Time after time we lose sight of the way, our causes can't see their effects."
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Rank: Artist
Joined: 8/21/2007
Posts: 505
Location: St. Louis, MO
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thanks :) may have to do some demo shirts with the logo :)
www.doughamilton3d.com
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Rank: Member
Joined: 9/8/2008
Posts: 11
Location: Schaumburg, IL
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I also was missing a piece in my Khaliman starter - the oracle came with two arms with the dagger but didn't come with the arm with the staff.
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Rank: Artist
Joined: 8/21/2007
Posts: 505
Location: St. Louis, MO
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Rank: Member
Joined: 9/8/2008
Posts: 11
Location: Schaumburg, IL
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Just emailed today - thanks
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Rank: Artist
Joined: 8/21/2007
Posts: 505
Location: St. Louis, MO
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Rank: Member
Joined: 9/8/2008
Posts: 11
Location: Schaumburg, IL
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That is where I originally emailed actually, but I have not heard anything back and it has been over a week. Will I receive a email letting me know that the piece is coming or should I just wait for the piece in the mail?
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Rank: Artist
Joined: 8/21/2007
Posts: 505
Location: St. Louis, MO
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Originally we planned to send these parts from France. That has changed. Please PM me your missing piece and your address and I will get them out to you guys this week. Thanks, Doug
www.doughamilton3d.com
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Rank: Artist
Joined: 8/21/2007
Posts: 505
Location: St. Louis, MO
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Pieces have been dropped in the mail :)
www.doughamilton3d.com
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Rank: Zealot
Joined: 3/24/2008
Posts: 267
Location: Chicago, IL
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Thank you kindly, Doug! :)
"Wheels within wheels in a spiral array, a pattern so grand and complex.
Time after time we lose sight of the way, our causes can't see their effects."
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Rank: Zealot
Joined: 3/24/2008
Posts: 267
Location: Chicago, IL
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Your packet was received!
Thanks a ton for your efforts, Doug! :)
"Wheels within wheels in a spiral array, a pattern so grand and complex.
Time after time we lose sight of the way, our causes can't see their effects."
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Rank: Artist
Joined: 8/21/2007
Posts: 505
Location: St. Louis, MO
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Rank: Member
Joined: 9/8/2008
Posts: 11
Location: Schaumburg, IL
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I received mine as well. Thanks alot!
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Rank: Newbie
Joined: 3/21/2009
Posts: 1
Location: Baltimore
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I recently had the same issue...missing the sword arm for the Avalon Recruit in the starter and my Triad Guard came with two of the same sheath/scabbard (I am missing the one for the guy with the bandana).
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Rank: Junior Gamer
Joined: 12/11/2007
Posts: 135
Location: St. Louis, MO
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Email to the address above, and I'm sure they'll sort it out for you. :)
You already have as much Chonkey as possible.
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